Summary provided by author:
Chapter one concentrates on problem formulations. This chapter pays attention to various kinds of research designs, methods of investigation and the limitations of the study. The hypothesis was also clearly defined in this chapter
Chapter two looks at the literature study. It contains relevant literature whereby various subproblems are distinguished, examined and evaluated
Chapter three pays attention to the empirical study and methodology
Chapter four looks at the analysis and interpretation of research findings
Chapter five sums up the study in the conclusion and gives recommendations resulting from the study