Abstract provided by author:
The topic discussed in this research paper is the level of satisfaction on the services provided by the Mobile Telecommunication Company's (MTC) clients. Questions on findings if the services provided are adequate also came about in the research project. Background information on MTC and the likes and dislikes on the services provided are also among some of the issues addressed in the research paper
MTC is a growing company and not much research has been done on their services. The paper aims primarily to find out information about the services provided and whether or not these are adequate
MTC is currently a monopolistic company that does not have any direct competition yet. It is therefore important to do a research on the current services and how satisfactory these services are to the subscribers. In order to maintain competitiveness it is important to know the challenges, opportunities and the threats. Hence, the study provides an overview on the current market trends in the mobile telecommunications industry
Therefore criticism and suggestions on the level of satisfaction on Mobile telecommunication and the services provided to the clients in Namibia are more than welcome
